Hi, my name is

Michael

I am a TS/SCI cleared Bilingual Customer Support Engineer

As a Team Lead in the Air Force, I served a variety of federal customers, delivered technical training to junior analysts, and translated complex problems into digestible content for senior stakeholders. Additionally, I have hands-on experience in Linux, Kubernetes, networking, GitOps, and observability. I am actively developing my coding and API skills.

Resume
Michael's Profile profile image

About Me

I am interested in a variety of technologies and love helping customers. I have hands on experience with multiple flavors of Linux, have worked through multiple netwroking issues, dabbled in security, and working with containers & orchestration. I have helped multiple government customers to reach their goals by building high trust relationships and built a modern website for a local business in Decatur Alabama, saving the owner $182/year in website hosting alone. Customer support, systems, and technical skills
  • Bilingual English/Spanish
  • Active TS/SCI (CI Polygraph)
  • CompTIA Security+
  • RHEL, Debian, NixOS
  • Kubernetes, Podman, Docker
  • Helm, Kustomize, FluxCD, SOPS
  • DNS, Firewalld, reverse proxies
  • Git/GitHub Actions
  • Prometheus/Grafana

Experience

Technical Support & Web Consultant (Volunteer) - Melodee Designs / Decatur, AL
Mar 2026 - Present
Support the production website and business IT environment, maintaining Hugo/Blowfish, custom CSS, Git-based Cloudflare Pages deployments, and production DNS routing. Configured Google Workspace and Cloudflare DNS, including email routing and SPF/DKIM/DMARC authentication, and recommended tools based on operational needs and cost. Integrating Decap CMS for owner-managed updates and designing a self-hosted Baserow costume inventory catalog.
Oct 2025 - Present
Serve as primary point of contact for four division leaders across a 300+ person organization, resolving documentation, readiness, and inter-service coordination issues. Developed automated inbound/outbound personnel logistics tracking, reducing weekly administrative maintenance overhead by 20%. Maintain 100% data integrity and records accountability across four divisions.
Team Lead and Trainer
Jun 2023 - Oct 2025
Managed direct support and coordination for three external customers across multiple time zones, gathering requirements and coordinating follow-ups through secure channels. Authored executive incident summaries and technical reproduction steps connecting tactical analysts with external agency engineers. Led a 15-person team and delivered 200+ hours of technical training, accelerating qualification for 14 analysts by an average of 45 days.
Intelligence Analyst
Jan 2021 - Jun 2023
Conducted technical analysis across six global communications networks. Published specialized intelligence reports for 20+ external customer organizations, satisfying six strategic information needs, and briefed senior military leaders (O-4 through O-7) on technical intelligence, operational implications, risks, and recommended actions.
Firestop Technician - Prevent Fire Safety
Apr 2020 to Dec 2020
I executed precise installation of STI Firestop systems within high-stakes healthcare environments. Additionally, I conducted above-ceiling inspections and remediation, applying intumescent materials to prevent the spread of fire, smoke, and toxic gases across critical building partitions.
Front-End Associate / Cashier - Tom Thumb
2015 – 2017
I provided efficient service in a high-volume retail environment, managed daily cash drawers and transactions, and collaborated with department leads to streamline checkout processes during peak hours.

Education

2025
B.A. in Linguistics (Spanish Emphasis)
Defense Language Institute
2020
Coursework toward B.S. in Biology (Pre-Med track)
Mississippi College

Projects

Cloud-Native Lab
Kubernetes FluxCD Prometheus / Grafana
Cloud-Native Lab
Three-node high-availability K3s cluster with 20+ workloads, GitOps deployment, observability, persistent storage, and tested disaster recovery
Configuration
Newelle Package Maintainer - Nixpkgs
Nixpkgs Open Source
Newelle Package Maintainer - Nixpkgs
Maintain the Newelle package in Nixpkgs, resolving user-reported issues, restoring web browser and MCP functionality, and contributing upstream documentation and installation improvements.

Certifications

CompTIA Security +
CompTIA Security+ certification (2026-2029).

Get in Touch

My inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!
E-mail me